Terms of service.

1. About these terms

Tydi Solutions Ltd ("Tydi", "we", "us", "our") is a company registered in England and Wales (company number 15237587), with its registered office at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF. We are supervised by HMRC for anti-money laundering purposes.

These terms cover your use of our website and set out the general basis on which we provide our services. If you become a client, we will also agree an engagement letter with you. It sets out your specific services, fees, minimum term, notice period and responsibilities. If the engagement letter and these terms ever conflict, the engagement letter takes priority.

2. Our services

We provide bookkeeping and outsourced finance services to small businesses and sole traders. Depending on what we agree, this may include:

• bookkeeping and reconciliation
• financial reporting
• year-end accounts and filing
• payroll and credit control
• one-off reviews and project work

Your engagement letter confirms exactly what is included.

Before we begin, we carry out identity and business checks as required by anti-money laundering regulations. We may decline to act, or stop acting, if these checks cannot be completed.

3. How we work

We carry out our services with reasonable care and skill. If we make an error in our work, we will put it right.

Our work is based on the records and information you give us. We rely on these being accurate, complete and on time. We do not audit or independently verify them unless we have agreed to do so in writing. We are not responsible for errors, delays or penalties caused by information that is inaccurate, incomplete or provided late.

4. Your responsibilities

You agree to:

• give us accurate and complete information, in good time
• tell us promptly about changes that affect your business or finances
• review and approve accounts and returns before we submit them
• keep any login details for our systems secure, and tell us about any unauthorised use

You remain legally responsible for your business's tax affairs and filing obligations, including where we prepare or submit them on your behalf. You must use our services and website lawfully.

5. Decisions about your business

Our figures, reports and recommendations are there to help you understand your finances and make better-informed decisions. Business decisions also depend on many things beyond the numbers, and those decisions remain yours. We are not responsible for the outcome of decisions you make, or choose not to make, based on our work.

We do not provide legal advice or regulated investment advice. Our guides and website content are general information, not advice for your specific situation.

6. Fees and payment

Prices on our website are a guide. Your fees are confirmed in a written quote and your engagement letter before any work begins. Payment is due as set out in your engagement letter. If payments are overdue, we may pause work after letting you know.

We will give you advance written notice of any change to your fees, as set out in your engagement letter.

7. Ending our services

Minimum terms and notice periods are set out in your engagement letter, and either of us can end the engagement in line with it.

We may suspend or end our services sooner in some circumstances:

• you seriously breach these terms or your engagement letter
• fees remain unpaid after a reminder
• we are unable to continue for legal, regulatory or professional reasons

When our services end, we will complete any agreed work up to the end date and hand over your records.

8. Confidentiality and your information

We keep your information confidential. We only share it in these situations:

• where you have agreed
• with the software and service providers we use to deliver our services, such as accounting platforms and secure cloud storage, who are required to protect it
• with HMRC, Companies House and other bodies when acting on your behalf
• where we are required to by law or regulation, including our anti-money laundering obligations

The providers we use for your engagement are listed in your engagement letter. Our Privacy Policy explains how we handle personal data.

9. Our liability

Nothing in these terms limits liability that cannot legally be limited.

We are not liable for:

• indirect or consequential loss
• loss of profit, revenue, business opportunity or goodwill

Our total liability to you in connection with our services is limited as set out in your engagement letter.

We hold professional indemnity insurance. Details are available on request.

10. Using our website

Content on our website, including our guides, is provided for general information and may change. We aim to keep it accurate and available, but we cannot guarantee it will always be up to date or uninterrupted. We are not responsible for the content of external websites we link to.

Our website content and guides belong to us. You are welcome to use them for your own business, but please do not republish or sell them.

11. Complaints

If you are unhappy with our service, email hello@tydi.co.uk and we will respond promptly and work to put things right.

12. Changes to these terms

We may update these terms from time to time, and the date at the top will show the latest version. If you are a client and a change affects your services, we will tell you in writing in advance.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.

14. Contact us

Questions about these terms: hello@tydi.co.uk